Masachusetts Shave Business Blog

Last month when I was vacationing in Alaska, I stayed at a super nice hotel. It had everything I could possibly want: a bathtub the size of a pool, room service standing outside my room 24/7, an unlimited supply of steak, and plenty of other things that I can’t remember to name. Without a doubt, it was the best hotel I’ve ever been to.

But as I stayed there, I began to notice that it wasn’t just the nice things that made this hotel such a great place to stay. There was something different in the air – something that made everybody on staff seem more pleasant. It really bothered me for my entire stay, until I decided to ask the manager about it. He was a little reluctant to tell me. Maybe he thought that I wouldn’t understand the inner workings of a big time hotel like this one.

But when I finally got it out of him, it seemed to simple to be true. He told me that since they had implemented software for managing hotel properties, things just started to be better. He told me that the staff was more aware of what was going on so they were able to react better. No longer were they bogged down by paperwork that took forever. They were now able to put the focus on the guests, which is where is belonged. Customer satisfaction went way up. Productivity went up. Earnings skyrocketed because so many more people wanted to stay there. It was a really good success story.